Dexter + Chaney Adds Service Request Center To Its Spectrum Construction Software

Offers access to customer information on a single screen

When a call comes in, the dispatcher can view all the critical information to handle the call on one screen; the list of equipment on-site, the history of work performed, service contracts in force, the customer’s credit status and open purchase orders are visible in one place. The dispatcher can create a new work order with a minimum number of keystrokes, typically within 20 to 45 seconds.

John Chaney, Dexter + Chaney co-founder and president, emphasized that the service management portion of Spectrum is completely integrated with all other areas of the system. “All data about the service call—from the time the request is made through its completion—is entirely integrated,” he said. “That includes purchase orders, inventory, payroll, billing and new construction. There’s no export or import of information between modules in Spectrum.”

Spectrum also integrates with e-mail to speed customer service. The dispatcher can simply drag a customer’s service-request e-mail onto a “hot spot” on the Service Request screen. Spectrum reads the e-mail address (or domain name) and instantly identifies the customer. A new service request can be created in seconds with the customer’s original e-mail included.  

For information about the Service Request center in Dexter + Chaney’s Spectrum Construction Software, contact Dexter + Chaney at 800-875-1400 or 206-364-1400; fax: 206-367-9613; e-mail: info@dexterchaney.com; http://www.dexterchaney.com.

More than 1,000 construction companies throughout the United States use Dexter + Chaney’s Spectrum^® Construction Software. Contractors who use Spectrum report they have improved profitability and have grown their businesses more than 300 percent without adding financial staff.

Spectrum is built on the best available technology. That includes the Microsoft SQL Server database, Microsoft Server operating system and a software development framework that uses the best software development tools available. Those tools include Crystal Reports, Java, Microsoft.net and Northgate Information Solutions’ PRO-IV Rapid Application Development Framework.

Dexter + Chaney designed the business processes in Spectrum using PRO-IV. That enables the company to respond quickly to customer needs and thus rank as the technology leader among construction ERP (enterprise resource planning) software developers. For example, Spectrum in 1999 was the first construction management software program to offer integrated document imaging; today, Dexter + Chaney has more customers using its Document Imaging capability than any other construction ERP software company. 

For more information about Dexter + Chaney or Spectrum, contact Brad Mathews, Vice President of Marketing, Dexter + Chaney, 9700 Lake City Way NE, Seattle, WA 98115-2347; phone: 800-875-1400 or 206-364-1400; fax: 206-367-9613; e-mail: info@dexterchaney.com; http://www.dexterchaney.com.